ApFox
Member
From: France
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| posted 2003-04-29 10:12:06 |
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Printing Problem:
Intermittently, when a Word or Adobe Acrobat doc is sent to either the
network HP4000N or HP5000N printers, the bottom 2" of text is not printed.
The docs are any where from 2 -200 pages in length, the problem has happened
to different people within the section, and no message pops up notifying the
user that there is a problem. The docs affected have been simple text docs
and large doc with text and tables. In some instances, one Word doc had
numerous "Sections"(word formatting sections) and only one of the Sections
manifested the problem. We will print the affected doc one day and without
making changes to it, will print it the next day on the same printer without
any problem.
Techs have updated printer drivers and re-installed Word but the problem
always returns.
Thankyou
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